Delivery Policy

Deliveries to the Highlands can take an additional 10 working days for delivery on top of the advised lead time.

We wish to draw your attention to some important terms regarding delivery:

1. The risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

2. Whilst we will make every effort to deliver within the time stated on our Website, we will not be liable for any loss caused to you by any late delivery or failure to deliver within the estimated timescales. We aim to keep you updated if there are any delays. We will endeavour to get your goods to you as soon as possible. Should you wish to cancel your order, you will be refunded once the goods have been returned to our distribution centre(s) in line with our Returns Policy or classified as lost by the Carrier company.

3. We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we will refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.

4. Once an order has been dispatched and assigned for delivery, it cannot be amended or cancelled.

5. For any items delivered by EPIC with a weight 60kg+ the courier are unable to take the product above ground floor level, for health & safety reasons.